Our company’s main target is to offer the best possible service environment to our website’s users/visitors/customers through a unique personalized experience. In order to create a friendly and easy-to-use website, we need to make sure that we provide and maintain our website and services at the best level suitable to our customer’s needs. In order to achieve the expected results and to provide the visitor with the high-level personalized experience that the he/she deserves, it is necessary to gather and store some of his/her basic information/data. When someone uses our services, he/she must grand us access to some basic information/data that is directly related to our services offer. We understand the size of responsibility and we work hard to protect client’s data and information and make sure that the client maintains constant and complete control over his/her data whereabouts and use.
During a visit to the company’s website, the user/visitor/member may be asked to provide some data related to him/her. Personal data/information is defined as all the data and information that constitute the identification of the user/visitor/member. The information we collect concerns the user/visitor/member’s activity on our website, which we use for operations such as improving the face and structure of the services we provide. This identification process can be completed Directly or Indirectly.
A Direct Identification can be completed voluntarily, directly by the user/visitor/member with information provided to us by himself/herself through the membership subscription process to our company’s website. This information we collect may include data and personal details such as the user/visitor/member’s name, a street address, an email address and the person’s phone number. We gather the above-mentioned information in order to provide high quality communication services to our users/visitors. Use of the Direct Identification information provides the possibility to organize and design an excellent, completely personalized communication plan between our users and the Company, the offer of personalized answers to the all possible questions asked and the optimal service supply possible.
An Indirect Identification of the user can be achieved through information that is related to the above-mentioned data, such as the connected device unique identification number, the user’s IP, the browser used, the operating system of the user/visitor’s device, the exact date and time of each call made to our servers, the client’s referrer website, as well as other similarly found information. The above-mentioned information cannot directly and completely identify the user/visitor, but it is necessary to monitor the smooth functionality and operation of our servers and system, optimize our services, and makes certain that we will be able to provide information to the authorities in the event of cyber-attacks, as we are obliged to. Furthermore, Indirect Identification of the user/visitor assists on measuring traffic of visitors on www.ade-marine.com, on determining the necessities and desires of the users, as well as on the general optimization of the transactions made with the company.
The Company and our website www.ade-marine.com are committed to constantly take all technical measures necessary to ensure the highest protection of the user’s personal data during their transmission, management and storage, but internet environment is so multifactorial that noone can guarantee absolute online protection. We assure our users that every necessary organizational and technical measures are utilized to ensure the security and protection of the user’s Data and Information, from any form of unwanted or unlawful processing. Only employees and associates authorized by the company have access to the user’s personal data, exclusively for the specific above-mentioned purposes.
From the above-mentioned procedures and after specific user/visitor consent, www.ade-marine.com is provided with the right to collect, store and use Personal Data regarding information related to the user’s connectivity to the Company’s services, the electronic device used (computer/tablet/smart phone), as well as information resulting from the devices use and is related to the user’s IP address, the type and version of his/her browser, the visitor’s source of reference to the company’s website, the user’s device operating system, its geographical location, the duration of a visit, the web-pages visited and the navigation completed on the website or in its related/connected applications.
Subsequently, the Personal Data that can be stored and granted only after user/visitor/member initiative, i.e. the amount of information that as is required and provided to complete the registration form on the website www.ade-marine.com. The online store of the company has a specific registration platform, focused on new members, in order for the registration process to be carried out in the shortest and most reliable way. For new memberships, it is necessary to register/fill in the following personal data, which will be available for processing by the company.
NATURAL PERSONS: The personal data that is considered necessary for the registration of a natural person as a member of www.ade-marine.com, are the name and surname of the person, his residential address, the postal code of the mentioned address, personal contact telephone number and an email address, in order to be able to thoroughly inform and communicate with him.
LEGAL PERSONS: In order to create a member account of a legal entity/person in the online store of ADE MARINE – AEGEAN DIESEL ELETRIC LTD, it is necessary to provide us with its full brand name, headquarters legal address, the postal code of the mentioned address, an official email address, its TIN and TAX office, as well as the full name of the Communications Officer.
In addition, we collect all the data provided by the user via his/her device of connection, e.g. computer/tablet/smart phone as well as from his/her e-mail address, the information provided on the transactions carried out through the company’s website as well as any other information offered in general by the user and in particular to facilitate communication with the company or any other promotional activities.
We provide, therefore, the possibility of a) creating a completely personalized experience for the user of the company’s online store, b) accessing all available options, special offers and generally participating in all the promotional activities taking places as well as to the process of their conception, c) offering complete information to the user about his/her purchases and the products of his/her liking, d) sending all the informative-tax documents (purchase receipts and invoices) that relate to each individual purchase, e) creating specific informative material that is related to commercial and promotional or non-promotional updates, f) maintaining all of the user’s choices regarding requests to frequent updates, g) sending messages to the user’s mobile phone or e-mail upon his/her given permission, h) sending a newsletter with informative advertising material of the user’s choice and liking, i) providing unidentifiable data to third parties for statistical purposes, and finally j) maintaining all user choices, as well as confirming all changes concerning the above-mentioned choices.
In general and in addition to the above-mentioned cases, in certain occasions and always under the conditions obliged by Law or court decision, it is possible to collect, maintain, use and provide user/visitor/customer personal data, that have been collected by visiting/browsing www.ade-marine.com without the user’s his prior consent.
PERSONAL DATA USE
All User Personal Data and Information is stored on secure servers (protected by powerful passwords and firewalls).
Bearing in mind the need to provide high quality security and safety to our customers, all electronic financial transactions carried out through www.ade-marine.com or related applications are protected by code-encryption technology. All customer banking information that may be requested during the payment process is managed by the bank’s service provider in an encrypted secure bank environment. It is, therefore, noted that only the absolutely necessary information is stored by our system and only for a limited time and for as long as it is crucial for the agreement and the fulfillment of the commercial transaction.
In addition, acknowledging our responsibility to each user/visitor/member of the website of ADE MARINE – AEGEAN DIESEL ELETRIC LTD, we remind and underline the fact that every user should be totally aware that sending and receiving with the use of Internet involves security concerns and therefore our company’s makes every possible to provide and maintain a secure data protection environment for our users/customers. Nevertheless, it is impossible to guarantee the absolute security of the data circulated through the use on Internet or any possible damage that may occur due to user negligence.
Data and information provided to us when users/visitors contact www.ade-marine.com, are stored and secured for future use, as mentioned above. Sending an e-mail to our Company, as well as any other means of communication the user chooses, is considered as a consent to the use of his/her data, and permission to register him/her on the company’s Newsletter. Consequently, users allow us to send emails to promote the operation and services of the company that may be of his/her interest. Users will also be given the right to choose the type and frequency of notification/communication they wish to receive from us, based the instructions written in detail on the email they will receive. Users/members always reserve the right to unsubscribe from this service. In addition, in the event of possible future use of user data/information for specific company advertising promotions, the data/information will be used only after user prior expressed consent.
Cookies are small data files that are being used as an industrial template and are essential for the smooth functionality of most websites. They are mainly used to collect statistic data, to facilitate access, visit and stay of a user on a specific website, as well as facilitate the best user experience.
Cookies are used to properly display advertising content that interests the user as well as the services that best suit his/her likes and needs. Cookies are not used to store user/visitor identification/authentication data and in no way may damage the operating system of the access platform.
Furthermore, cookies do not affect in any way the user’s stored/saved files, and access to read, modify or delete the stored information owns exclusively the website from which they were transferred. Nevertheless, the user/visitor has the option through his browser settings (chrome, firefox, safari, edge, etc.) to select the delete of existing cookies. In addition, the user is given the option to either choose the general option to automatically reject all cookies from all websites, or to choose to be informed each time he/she enters a website to receive a specific cookie, or, finally, choose each time whether he/she wishes to allow the download or the rejection of cookies. Cookies, therefore, are stored on the user’s computer temporarily and are only transmitted to our server when he/she visits our website.
In ADE MARINE – AEGEAN DIESEL ELETRIC LTD we cooperate with other websites to offer our users/visitors/customers with the highest quality possible in all the domains of our services, so there is always a chance that when you use/visit the website of our company, you will notice that different websites store cookies on your computer/tablet/mobile device (e.g. youtube.com, facebook.com, twitter.com, google.com). Our company does not manage the cookies stored by third parties or other companies with which we cooperate and are displayed through our website, since these third-parties and companies own and manage their own cookies, regardless of the operation of their services on www.ade-marine.com.
PERSONAL DATA/INFORMATION OF USERS UNDER 16 YEARS OLD
It is stipulated that the company will not store data and information of individuals under the age of 16, unless provided prior consent from their legal guardian, in accordance with Greek law. In the unfortunate case the above-mentioned, underage data is stored on our website due to negligence, the company, without delay, has the obligation to immediately delete the mentioned data and avoid any similar process in the future.
ADE MARINE – AEGEAN DIESEL ELETRIC LTD provides its website’s users/visitors/customers with the option to freely modify, complete and delete data they have provided, after contacting www.ade-marine.com. In order for this process to begin, user’s communication with ADE MARINE – AEGEAN DIESEL ELETRIC LTD should be preceded, which will begin the modification of the visitor’s data. Previous user identification is necessary to confirm the process and secure data retention. In this case, to modify user’s information, or to ask any question regarding the services and operation of the Company, users must contact us by email at email@example.com.
DATA STORING PERIOD
Data provided by users while browsing/using the website www.ade-marine.com or in any other source and are deemed necessary for the smooth function of the online store of ADE MARINE – AEGEAN DIESEL ELETRIC LTD and its services, are maintained and protected by the company. To ensure that our client’s data is well protected and secured we adopt and install every modern technologically advanced data protection system. User data and information are protected from any process that does not respect the company’s standard operation, i.e. from any unauthorized access, interference, malicious modification, loss, theft, alteration or destruction. Our company is permitted to process the information provided to it in accordance with the General Data Protection Regulation (GDPR). As mentioned above, we provide licensed access to all the data and information of users/visitors only to our employees and our direct partners, to whom such access is mandatory and, therefore, allowed, in order to use such data to promote company’s purposes. This Regulation is reviewed and amended when necessary. In any case, the company’s actions comply with and will always be in accordance with Greek, European and International law as is applicable.
RIGHTS OF THE DATA SUBJECT
(according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
The rights of data subjects (users/visitors) of www.ade-marine.com, related to the protection of personal data, are always in accordance with the EU Regulation 2016/679, are thoroughly described and apply as follows:
Right to Revoke Consent: The consent provided by the users/visitors of ADE MARINE – AEGEAN DIESEL ELETRIC LTD, can be revoked at any time.
Right of Rectification: All information and data provided by user’s/member’s/client’s initiative, are stored safely and secure. All users/members/clients have the right to ask us to correct any inaccurate personal data saved on our files that concerns you.
Right of Restriction: Users/members/clients have the right to request a restriction of the processing of their personal data and information, a) if they believe that the above-mentioned processing is illegal, b)if they do not wish us to further process their data instead of completely deleting them from our system, c) if they wish to receive a file of their documented personal data for legal purposes at a time when they are not necessary to our system and finally d)in case they have an objection considering the processing that we and our partners are practicing.
Right to Access: When we process your personal information, users/members/clients retain the right to request to be informed about the processing methods we submit them. Users/members/clients have the right to ask for an informative notice, to be completely informed about the personal data that we hold or control and our gathering methods, as well as request to receive a copy of their personal data that we store on our system. Nevertheless, the company reserves the right to charge the interested user/member/client for providing the copy.
Right to Data Portability: Users/members/clients have the right to request to receive the data they have provided us with, in readable format or ask us to transfer the file, to the extent that it is technologically feasible, to another editor who will be indicated to us by them.
Right to Erasure: Users/members/clients have the right to request a complete delete of their data and information from our system, considering that their information is no longer necessary to complete the aforementioned processing purposes.
Right to Object: Users/members/clients have the right to object to the processing of their Data and information and revoke their consent for future use. Any further utilization and processing of their data by our company or our partners, for our company’s purposes, will, therefore, be terminated, provided the fact that the processing performed is not a result of user’s/member’s/client’s consent, but it is performed on our own initiative. The right to object will not be implemented in the case where the processing of user’s data functions as part of our general legal obligation strategy, in order to defend our company’s interests and support any possible legal claims. Subsequently, users/members/clients can later request us to stop processing and partially delete their data from our system. We are, therefore obliged to terminate the processing, unless there exist other legitimate reasons and obligations that prevail over user’s/member’s/client’s right.
Right to file a complaint: In the case that the user/visitor of www.ade-marine.com considers that the processing and of his/her personal data, collected by the company, is being performed in violation to the applicable law, he/she retains the right to file a complaint with the Data Protection Supervisory Authority of the country where he/she lives or the one responsible for the country the alleged violation occurred.
Right to Restriction: In case the user/visitor/member/client wishes to access some of their information and the company cannot provide such access due to legal provisions, we will notify him/her of the reason for the refusal.
Time Period: Upon user initiative, the company needs at least 30 days to process and satisfy any request. The above-mentioned period may be extended, depending on the nature of the request.
In the event that we can not locate a user/visitor/member/client on our system, we will not be able to treat him/her as a Data Subject, so he/she will not be able to exercise the above-mentioned legal rights, unless he/she provide us with some additional information for his/her identification. Subsequently, in case a user/visitor/member/client request us to abstain from any further future communication with him/her, we will store this information in order to recognize that we must refrain from such activity.
For any of the above-mentioned cases, as well as for any further update regarding the users/visitors/customers’ legal rights, our users are welcome to contact us at any time and object to the use of their e-mail address or any other information by our company, as well as object to their subscription to updates about new products and/or services (Newsletter) by sending an e-mail to our e-mail address firstname.lastname@example.org
In any other occasion where users/visitors/customers consider that the protection of the Personal Data they provide us with is adversely affected in any way, they will be given the opportunity to make an appeal to the Hellenic Data Protection Authority (HDPA) using the following contact details:
Postal Address: 1-3 Kifissias Avenue, P.C. 115 23, Athens
Call Center: +30 210 6475600
Fax No: +30 210 6475628
Nevertheless, before proceeding with any method of communication with Hellenic Data Protection Authority (HDPA), please contact us by sending us an e-mail at email@example.com or by calling our Call Center on +30 213 0882726.
Furthermore, our company, through this Regulation, and as mentioned above, reserves the right to extend, update, improve and modify this Policy. It is, therefore, highly recommended that users of www.ade-marine.com, visit this website to read this Regulation on a regular basis, in order to be completely informed and updates considering any possible modifications. Users will not be notified in advance, after the renewal/modification of this Regulation, but they will be receiving updates containing any relevant information, through use of this website or by e-mail.