CANCELATIONS – RETURN POLICY
In case a customer wishes to make a return or request to change a product purchased by our company, it is deemed necessary to previously communicate with the Customer Service Department of the Company from 10:00 to 18:00 Monday to Friday at tel. +30 213 0882726, or send an e-mail to info@ade-marine.com.
When returns are not happening due to reasons that do not apply to company’s responsibility, return cost is covered exclusively by the customer who wishes to make a return.
All return products shall be sent to our company’s Headquarters address:
ADE MARINE – AEGEAN DIESEL ELETRIC LTD
No 72, Mykalis Str., Piraeus
P.C. 185 40, Greece
(customer entrance from Piraeus Street)
RETURN TERMS
When customer wishes to make a return or request to change a product purchased by our company, he/she has the right to request a return within 10 days starting from the date of receival of the order by the customer. Prior communication and consultation about the return and the reasons for the request with the Sales Department of our Company is obligatory. The Return product has to be carefully packaged in its original packaging so that no damage is caused on return, either to the product or to the packaging. In addition, each return package must be accompanied by the retail proof document or the relevant invoice. In any case, we notify our customers that electronic items (inverter, chargers, boards, etc.) cannot be returned.
An expense return/refund concerning the amount of the total value of the products a client bought, may be issued after prior consultation with our company, approval of the return and check of the arriving condition/status in which we received the returned product. If a client wants to return a purchased product, it is obligatory to first call or contact our Sales Department, in order to approve the request to return the purchased product. Afterwards, when we receive the package in our Company’s Headquarters, the return conditions/status will be checked thoroughly, as we will examine for possible damage to the product that has not occurred due to our fault, and then the relevant expense return order/refund will be issued to return the amount of the total value of the products to the customer. The refund amount will be processed and given to the client using the same means of payment chosen by the customer during the initial purchase, within five (5) working days from the date we receive and inspect the product. In the event that the initial purchase was requested to be paid using “cash on delivery” payment method, the refund will be taking place by bank deposit to an account indicated by the person concerned. Nevertheless, it is clearly stated that only the amount of money that covers the subtotal of the purchased products shall be refunded, and not the value that applies to possible shipping costs, cash-on delivery expense or additional bank charges, costs that are covered exclusively by the customer.
We highly recommend that all our customers, upon receival of their ordered products, carefully check the integrity of the packaging, as well as the state/condition of the product, and in case they find any relevant damage or any obvious defects, inform us about the damage as soon as possible, but certainly within two (2) days.
In the unfortunate event that some of the above-mentioned Return Terms have been overlooked, our company reserves the right to not accept the return of the products. Therefore, all returned products will be delivered again, back to the customer, at his own expense.
ORDER CANCELLATION
We offer our clients the possibility to cancel a placed order. Cancellation has to be requested as soon as possible, before we sent the ordered products to the client. Our customers have to inform us and place an order cancellation request to our company, by contacting our Customer Service Department from 09:00 to 17:00 Monday to Friday at +30 213 0882726, or by immediately sending an e-mail to info@ade-marine.com.
In case the order has already been sent to the customer, it is possible to return it with the same courier service. In this case, the product shipping and return costs will be covered by the customer.
